Credit and Refund Policy

In our effort to consider children and families that are enrolled in our programs, and also our staff and coaches, the following policies are active for credits and refunds:

We are hopeful and planning that our Soccer Shots season will be able to be completed in person. However, in the event that Soccer Shots in-person sessions cannot continue due to local or federal restrictions, we will credit your account with the remaining balance based on the # of classes left in your session.

Credits can be used at any future site or season within the West Essex Soccer Shots territory and may be used for any child in your family. We will not issue refunds related to not being able to continue with Soccer Shots in-person sessions.

• Attendance - There are NO Refunds or credits for non-attendance at a scheduled class. We will NOT be offering makeup classes for non-attendance of a scheduled class.

• Withdrawal - If you are requesting a withdrawal from a class a minimum of 2 weeks prior to the start of the season, you will receive a refund back to the payment source minus a $25 processing fee.

• Enrollment Fee - There is no refund of the enrollment fee that is charged once every year. When the enrollment fee is charged, you will receive an Orange Soccer Shots jersey shipped directly to you. Some programs do not charge enrollment fees (certain township run programs, birthday parties, Free Fun Days...etc).

Make-Up Classes & Cancellations:

• During a season of 8 weeks or longer, whenever possible, we will attempt to make up a maximum of 2 classes due to inclement weather that forces us to cancel a class. If the season is shorter than 8 weeks, we will attempt to make up 1 class due to inclement weather.
• Make-up classes may be held on a different day or time than the regularly scheduled class. If a make-up is cancelled due to weather, it will not be rescheduled.
• Soccer Shots reserves the right to cancel any program due to insufficient enrollment. Upon cancellation, a full refund will be made.
• Soccer Shots shall assume no liability whatsoever in the event a class is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of classes impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, earthquake, labor strike, extreme weather, pandemic, or other emergency.

Weather

• All weather related cancellations will be posted on our Facebook page first, and then an email & txt message will be sent out. Our goal is to get word to everyone around 1-2 hours before class starts, but there may be circumstances when a cancellation is made on the field. We will not cancel a session the night before.
• Our general policy is that we will play in the rain, we will play in the cold, but not the cold rain. We will not play if there is lightning in the area or if the field is unsafe to play on. We reserve the right to make these decisions based on our best judgement to provide a safe and healthy experience for our participants and staff.

Arrival & Dismissal Policy:

• Grown ups are required to stay with their children at public & park sessions at all times. These are not drop off classes.

Please direct questions to jpetrillo@soccershots.com